Adopting Design Thinking Principles to Solve HR Challenges
Introduction and Contexe
The World Economic Forum’s Future of Jobs Report, publishes a list of critical skills required to thrive in the workplace. In the last decade and in their most recent report, Critical Problem Solving has featured among the top 3-5 of such critical skills.
As the world grappled with the Covid-19 pandemic, organisations looked to HR function to provide guidance and support to navigate through that period, coming up with policies, advice and standards for managing employees through a period of complexity and uncertainty. HR did a great job by the way.
The differentiating factor between HR teams who managed the transition effectively and those who did not, was their ability and competence in understanding the problem and solving them creatively and with agility. Therefore, HR’s ability to solve complex problems is of central importance.
On a day-to-day basis, managers are no longer asking straight forward questions and therefore HR must understand how to tease these questions out of the minds and heads of managers, and come up with solutions that work
In this course, I share with you a model to systematically solve problems to achieve great results every time.
