8 DAYS| £300 | Starting 3rd November, 2021
Introduction
We now live in an ‘Experience Economy’ where the mode of exchange of value is an experience. Customers and employees are the most important parts of any organisation and therefore their experience of the organisation determines whether the business remains competitive or not. Today’s workplace is made up of a combination of different generations with opposing needs and expectations which are constantly changing. Organisations that focus on creating exceptional experiences for their employees and customers have shown to outperform their competitors.
The 2016 Deloitte Global Human Capital Trends says that ‘Design thinking casts HR in a new role. It transforms HR from a “process developer” to an “experience architect.” It empowers HR to reimagine every aspect of work: the physical environment; how people meet and interact; how managers spend their time; and how companies select, train, engage, and evaluate people’.
Employee experience (EX) is simply the reality of how employees feel within a company. EX enables HR to create a sync between various experience factions – physical, technological, and cultural environment.
BENEFITS
This module will take HR professionals through an in-dept knowledge of the concept of employee experience and how to craft superior experiences for their organisations most valued resources – people.
This short course will equip students with practical tools from Design Thinking and Organisational Development methodologies.
LEARNING OUTCOMES
At the end of this programme, you will:
- Understand the concept of employee experience.
- Understand the domains where employee experience exist and the drivers.
- Know how to identify opportunities to create unforgettable employee experiences through key moments that matter in their journey within your organisation.
- Know how to identify pain and gain points of the employee’s touch point with HR services.
- Learn how to apply design thinking to craft a new employee experience.
- Learn how to create employee journey maps and personas.
- Develop a set of innovation tools to enable you build your own professional toolkit.
WHO SHOULD ATTEND?
This programme is for the HR and L&D professionals and teams who wants to develop skills and competencies to enable them to systematically innovate their service offering within their organisation.
ABOUT THE FACILITATOR
Joy Adeyemi is a HR and Organisation Development professional with her career experience spanning 15 years across SMEs, Financial Institutions, Energy and currently a FTSE 100 company where she leads the UK HR and Learning and Development team. Throughout her career, she has led HR service redesign, developed HR strategies and large-scale HR transformational projects.
She holds a Master of Arts in Human Resources Management and a Professional Qualification in Design Thinking and Innovation from MIT amongst other qualifications.
Her HR background equips her with real experience of how Design Thinking can be embedded within every single HR practice as she believes that HR and Design Thinking have one thing in common – placing PEOPLE at the centre of any design. She has trained people globally and continues to be the lead faculty at HR Design School.
